These Terms of Service (“Terms”) govern your access to and use of Reputation Pulse (the “Service”), operated by Digital Strategy Insights (“we,” “us,” or “our”). By creating an account, requesting a free audit, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Reputation Pulse is a software platform that scores a business’s online reputation (a 0–100 score with an A–F grade), tracks it over time, sends alerts and periodic reports, and offers optional managed services such as local citation building, review-response assistance, listing removals, and (at higher tiers) content and SEO work. The Reputation Score is our proprietary, informational estimate derived from publicly available data and owner-authorized integrations. It is not a guarantee of business performance, search ranking, or revenue.
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account. Notify us promptly of any unauthorized use.
We offer a free reputation audit. To provide it, we look up publicly available information about the business you submit (for example, its Google Business Profile, ratings, and search results). The free audit is provided for informational purposes and does not create a subscription or obligation to purchase.
Certain services are delivered by our team rather than by software, and some are billed only on success:
You agree not to:
The Service references data from third-party platforms (such as Google, Yelp, Facebook, and the Better Business Bureau). Reputation Pulse is not affiliated with, endorsed by, or sponsored by any of these platforms, and their names and marks belong to their respective owners. We use publicly available information and owner-authorized APIs, and we respect those platforms’ terms. Your use of any third-party platform is governed by that platform’s own terms.
The Service, including its software, scoring model, content, and branding, is owned by us and protected by applicable laws. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You retain ownership of the business data you provide and grant us the rights necessary to operate the Service and deliver your requested features.
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that scores or data will be accurate or complete, or that using the Service will improve your reputation, ranking, or revenue. Scores and reports are estimates for informational purposes only and are not professional, legal, or financial advice.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months before the claim, or (b) US $100.
You agree to indemnify and hold us harmless from any claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your data, or your violation of these Terms or any third party’s rights.
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or others. Provisions that by their nature should survive termination (including Sections 8–11) will survive.
We may update these Terms from time to time. Material changes will be posted here with an updated date, and, where appropriate, communicated to you. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. You agree that any dispute will be resolved in the state or federal courts located in Oregon, and you consent to their jurisdiction.
Questions about these Terms? Contact us at nathan@digitalstrategyinsights.com.